Job Dispatch & Field Management Solutions

Field Service, Job Dispatch, Task Management or Job Management Software is software that helps businesses streamline daily operations required to manage field workers such as couriers, tradies or technicians who perform once off or recurring jobs in the field. Field workers may include HVAC, plumbers, electricians, mobile mechanics, landscapers, and general contractors.
The Work Management Field Service Dispatch software allows businesses to eliminate the use of phone calls, paper notepads, sms, emails, Outlook calendars & whatsapp in the field as well as eliminating whiteboard scheduling in the office.
Apart from the obvious advantages in streamlining daily business processes, the software and apps allow managers to have easy to access historical data on field service activity which may include day time records, photos, signatures, forms, parts used, quotes, invoices and more. All data recorded in the office and in the field is at your fingertips and easily retrieved for audit and transparency purposes.

A Great Field Service Management System Should :

• Provide an easy to use interface for office staff and field staff
• Allow business to customise fields to capture the data relevant to their business
• Provide a multi user environment where each user has their own log in and security privileges for privacy of information recorded
• Have the ability to drag and drop tasks on a calendar scheduler and automatically update field staff of new tasks or rescheduled/changed tasks
• Have the ability to allow field staff to reschedule works if required
• Provide customisable workflows to suit your business processes
• Allow tasks to be grouped into projects
• Time and GPS Stamp all statuses, photos, signatures and form submissions
• Continue to function on mobile devices when internet is unavailable

A GPS Telematics System will further enhance the offering by using GPS Telemetry data to:

• Confirm that field worker was present with their allocated vehicle
• Confirm arrival to work site on time
• Confirm hours worked or present at work site
• Confirm estimated arrival times to clients

Field Service Job Dispatch Solutions let everyone who works in your organisation log into the same system to better communicate and perform tasks they previously had to do manually on paper.
Office staff simply schedule and assign job details into the system rather than on paper job cards which can easily get lost, torn or wet.
Office staff no longer need to call field workers every time there is a job update, therefore reducing interruptions for the field worker whilst they are trying to complete their work.
Many companies also provide access to their regular clients so it can help them see that their scheduled works or projects are being completed in a professional and timely manner.

Today most clients expect fast and personalized service and with a great system such as Bizzow you can provide text and email reminders of appointments and can also provide further confirmations and estimated time of arrival on the day, it helps build a create a great customer service reputation for your business.
And when the work is completed, Bizzow can also automatically advise your clients by SMS and Email and package up information such as forms, photos, quotes or invoices and automatically send them to your client.
If you are in the "break &fix business and many of your clients require emergency call outs, Bizzows, "job map" feature allows you to quickly schedule the nearest available field worker to their job.
With Bizzow you will provide a better client experience whilst at the same time streamlining your operations.

Bizzow is designed to be intuitive for both office staff and field staff.
Our Bizzow Specialists will work with you to set up the system and import your client and company data. We also assist you in setting up your workflows, users, forms, invoicing, & billable items.
Office Workers and Field Workers are then trained by our consultants through easy to use video training tools and hands on experience to help them learn how to use the system.

We find that most field staff are will love the technology as it operates on their smart phones or tablets and is very easy to use.
Let's face it, these days almost everyone uses a smartphone to surf the internet, social media and online shopping, so using Bizzow for work will be just another use for their smartphones.
Bizzow gives field workers more time to focus on getting their work done in a timely, organised and reliable manner, whilst eliminating phone calls, SMS and paperwork which ultimately needs to be returned to the office for data entry and storage.

GPS trackers, (also referred to as Telematics Devices, AVL - Automatic Vehicle Locators, IVMS - In vehicle Monitoring Systems, IVDR - In Vehicle Data Recorders)
are devices that are fitted to the vehicles in your fleet. They receive signals from GPS Satellites orbiting the earth. The GPS information is stored within the GPS Tracker and immediately sent to an IntelliTrac server in the cloud using wireless internet over the mobile phone 2G/3G or 4G networks.

The GPS data is processed at the server and displayed on your Office PC Internet Browser or Smartphone/Tablet app as:

• Vehicle icons moving along on a map
• Easy to read dashboards of trending data
• Vehicle Movements Activity Reporting

The raw GPS data received by the server can be processed and analysed to provide many value added features such as:

• Alerts on any defined events such as leaving an area after hours
• Reminders on when services are due to Road Tax, Insurances, Regos, CTP, RUC etc need payment
• Analysis of Driving Behaviour
• Other Compliance related reporting such as electronic logbooks

With so many software combinations, it is difficult to provide indicative costs, however there are a few factors to consider when purchasing a Field Service or Job Dispatch Software Solution for your business.
Most providers will use the following pricing models:

• Pay a per user software licencing fee monthly or annually in advance.
• Pay a per job software licencing fee monthly or annually in advance.
• Pay a software licencing fee monthly or annually in advance, based on modules chosen & customisable options chosen.
• Pay a once off enterprise licence and annual software maintenance.

Reputable providers like IntelliTrac, are required to pay companies like Google Maps for commercial licences as well as paying cloud hosting providers for servers, data usage & data storage.
In addition your annual or monthly subscription will also include:

• A cost for running a cloud service to host the software whether it be with a reputable cloud provider such as Microsoft, Amazon or Google, of whether it be in proprietary data centres with dedicated or shared servers.
• A cost for providing support and help desk staff to answer your calls, provide training and rectify any issues if and when they occur.
• A cost for on going product development, as browsers, operating systems, mapping interfaces and other features are constantly changing and require updating to keep your service active and working at its best.
• A cost for maintaining account managers to be at your service to provide a consultative approach to ensuring you are getting the best from our solutions.

The great thing about Bizzow is that is provided as Software-as-a-Service (SaaS). That means that there is no need to load any software on your computer and you don't even require any IT technical staff in your business.
All you need is a computer, a mobile phone or tablet that can connect to the internet running an up to date browser like Google Chrome, Firefox, Safari or Microsoft Edge.
Field workers will need to use their Android or Apple devices to access the Bizzow app.

IntelliTrac understands that as your business grows our software needs to be Scalable and adapt.
Our flexible and Scalable software can be massaged by our support staff to be easy to use whilst giving you access to the full range of functions and modules required as your business grows over time. Simply contact your customer services team to discuss your growing requirements at any time.

Just like using your iPhone or Android phone, at IntelliTrac our software engineers work hard to make our software user friendly and intuitive.
Actually most of our clients rarely ask for training, however when you join us we guide you every step of the way with our online one on one training program, and at the same time we customise the look and feel of your system so it does exactly what you want it to do.
We also move out of your favorites those features that you are not likely to use, making our software less cluttered.
Of course we also provide online training manuals and training videos with indexes so you can get to the topic of choice and quickly familiarise yourself.
We also have local support teams who can assist you, either over the phone, via online webinars or via email.
IntelliTrac is powerful software with lots of features which you will use as your business grows, but it’s also designed to be quick and easy to use for anyone.